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June 27, 2022 by Ruben Garcia 0 Comments

DISS Analytics Notifications

The Power of Immediacy

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echnology has come a very long way in the past decade plus. For example, I still remember 25+ years ago when booking a flight meant going to a travel agency or directly to the ticketing agent at the airport to get a printed and yes sometimes even a manually written ticket. Remember how does manual tickets would make your hands turn purple because of the copy layer they had? Good times!

Nowadays, everything is on your phone!

Rehabilitation is a phase of recovery occurring after any major life-changing medical or surgical event. Our bodies are designed to regenerate and repair, though optimizing this process takes skilled guidance. PM&R physicians (also known as physiatrists) are trained to use physical modalities (stretching, strengthening, heat, cold, etc.) to mechanically enhance healing. They prescribe medications to manage pain, spasticity, nerve injury, and cognitive impairments, while also leveraging the power of physical therapy to increase cardiopulmonary fitness, muscle strength and flexibility.

I can’t live without these notifications. They make my life easier and the immediacy of them allow me to act quickly and decisively with the information they provide me. I honestly can’t imagine traveling without them.

Maybe you’re not a frequent traveler like I am, but I’m sure you can think of dozens of instances where a received notification saved you time or hassles or made you aware of some breaking news that was really important to you. And what made these notifications valuable wasn’t just what they told you, but the immediacy with which they said it.

Real-time information is valuable!

Just like travel, the healthcare field is seeing a seismic shift towards immediacy.

For example, there are dozens if not hundreds of ways to look at data in a graphical way, but what good is it to have a dozen bar graphs, pie charts or even counters if your normal day to day responsibilities don’t allow you the time to look at all the “pretty pictures” in your dashboard?

Let’s face it, particularly in the healthcare field, there are very few people that can take even just a few minutes during their busy day to look at some fancy dashboard. No matter how great and applicable the information contained in it is, there is just, normally, no time to pause your actions  to go look at the data.

What ends up happening is that you most likely will look at the data once the day is “over” or later in the week or when you are asked to create reports for your weekly or monthly meetings.

Relying on a dashboard and nothing else, could mean that you will miss out on real-time situations that will be occurring while you look at the dashboard instead of carrying out your responsibilities.

Well, as with other Apps, we are seeing that technology can make your life much easier by providing you with immediate notifications on your iPhone or iPad so that you can react without ever having to look at a dashboard.

For example, can you imagine being informed of a user that has just checked into the ER with Head Trauma? Or how about being informed when an order has been placed for a Nuclear Medicine study thus allowing you to pre-order your radioisotope and save on rush charges? Or getting a notification that a last-minute MRI was ordered right before the end of your shift, thus allowing you to better manage that patient that really needs your service?

These are not just imaginary situations, these are notifications that we are already sending to dozens of devices in our customer sites. Just like I can’t travel without my notifications, neither can our customers live without theirs.

June 27, 2019 by Ruben Garcia 0 Comments

Innovation At The Speed of Thought

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ast week, Michael discussed some of our offerings with a customer and was able to coordinate a meeting for us to present to them not just what we have done already, but some further ideas of what we can do moving forward.

When we encounter opportunities like this one, we really take them seriously and we like to go above and beyond any possible expectations that the customer may have.

This lead to a team meeting (BTW, as it is, we try our darndest to meet every day anyway) to address this particular opportunity with this customer. One of the things we identified was the potential to look into how to better communicate the processes that a patient goes through in the Emergency Department (ED).

A typical patient goes through six steps while in the ED:

Most EDs can track the time a patient spends in each step, but what they can’t do is alert the appropriate people when acceptable times are being exceeded. For example, if the patient has been appropriately registered, but the Triage process hasn’t been started for 15 minutes, then it is likely that patient will start feeling like he/she is not receiving the service they expect. Of course, some patients require more immediate service than others, but 15 minutes is likely a limit of how long a patient is willing to wait before complaining.

As I mentioned, most EDs have access to this “clock”, but they don’t have access in a way that it can help them while situations are ongoing. That is to say, most EDs either have a dashboard or some sort of reporting system that shows them how the clock is running, but what they don’t have is a proactive notification system that alerts them when these thresholds are being reached.

We know we can create a more interesting dashboard as well as use our vaunted notifications system to help address this situation. And so we did. As you can see in the mockup screens below, we created a monitoring system that identifies yellow and red alerts as well as abandonment situations.

Of course, this system is updated real-time, but more importantly as soon as the yellow cautions are triggered, notifications will be issued and if we reach red alert status, more escalated notifications will be sent out.

This helps the ED staff better server their patients and prevents both complaints and abandonment.