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February 17, 2023 by DISS 0 Comments

GENERAL MANAGER DISS GUATEMALA AND HONDURAS

Episode 31

Episode 44

GENERAL MANAGER DISS GUATEMALA AND HONDURAS

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Episode Timeline

1:30         Start Wars

4:20         DISS GUA and Hon

18:00       The interview in Spanish

  • OTTO BLANCO

GENERAL MANAGER DISS GUATEMALA AND HONDURAS

More than 20 years working in the health area starting in the pharmaceutical industry in companies with Pfizer and German Merck in positions as Regional Sales Manager, Country Manager and Institutional Manager.

‘’Technology has been an essential part of the growth of our branch in Guatemala and Honduras, the key has been to keep an open mind for innovations and adapt to them.’’

Recent Episodes

Our Cast:

Ruben Garcia Jr.

Chief Technology Officer of DISS with more than 25 years of Digital Solutions experience.

Jorge Ortiz

Commercial Advertising professional with 5 years of experience in the service area, experience in the IT area with a focus on the Apple system, in companies in Miami, USA, currently Regional IT Support at DISS with certification in IT Fundamentals from Comptia

BTS-PODCAS111T.png

Behind The Scenes

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R2-D2 is the best example that in life you don’t have to be the most eloquent, the best looking and certainly not the tallest to still be in a position to be a hero to the heroes. I love how all the characters in Star Wars represent real life people that we meet and interact with every single day.
Rubén Garcia Jr.
Rubén Garcia Jr.Chief Technology Officer
I am not a big fan of Star Wars, however I have seen Mandalorian which is from the Star Wars universe, in this series there is a character called Mando, he is played by Pedro Pascal, an excellent actor who is currently being highly recognized by all the greats projects he gets involved in, it's wonderful. I met Otto Blanco physically in Madrid, at the President's Club, but I always worked with him virtually. It is incredible what digitization is achieving and how we get involved in projects that are handled on a large scale digitally, all this for Otto, who is a great professional and how the team adapts to everything we do.
Mariel Montero
Mariel MonteroContent Creator
Greetings, it was really an honor having Lic. Otto Blanco as our special guest. We really enjoyed the experience, and we all filled his energy as he was very excited and motivated to join us for this episode. And If I were to be in a Star Wars character, it would be Padme Amidala. I have to admit that I am not a Star Wars fan. However, her costumes, her makeup and her strong female attitude makes me identify with her.
Emily Gónzalez
Emily GónzalezMarketing Director
This was a very good episode, it was very interesting to learn about Vivian and her role in Medical solutions, on the other hand, the question in the episode brought back good memories of my childhood, my favorite gifts were always toy cars and blocks.
Manuel Tavarez
Manuel TavarezMultimedia Editor
As someone who majored in communications and has spent much of his life as a salesperson, listening to Henry talk in depth about why these strategies exist and how he looks at his customers was definitely an experience. The amount of details to think about before presenting an offer to anyone and just how he has these things are organized in the way he presented, reminds me that human psychology is, by far, the hardest hurdle to overcome. This being the last podcast of the year, yet a new experience for me, is a fun coincidence isn't it? Just goes to show, every year brings something new, and the expectations you have today can be completely different to tomorrow. So remember, this new year isn't about resolutions, not about meeting specific goals or expecting too much of yourself, this new year is about bettering yourself. Whether that be read a new book or just do some early spring cleaning, as long as you don't shut yourself off possibilities and keep your mind open, every day can be a better day. Happy New Year to all!
Jorge Ortiz
Jorge OrtizRegional It Support

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January 6, 2023 by DISS 0 Comments

DISS Medical Solutions DOM and JAM

Episode 31

Episode 38

DISS Medical Solutions DOM and JAM

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DISS Medical Solutions DOM and JAM
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Episode Timeline

1:50        Epiphany Day

4:20        DISS Medical Solutions  

12:45      The interview in Spanish

DISS Medical Solutions our department of complementary medical equipment for health facilities with a broad portfolio of recognized brands of excellent quality.

Bachelor’s Degree in international business.

Master of Business Administration (MBA).

Master in International Business.

Leadership for Managers at Dale Carnegie Institute.

Delivery Routes

Storage Capacity

Delicate Materials

Trained Team

Flexible Schedules

Cold Chain Technologies

Recent Episodes

Our Cast:

Ruben Garcia Jr.

Chief Technology Officer of DISS with more than 25 years of Digital Solutions experience.

Jorge Ortiz

Commercial Advertising professional with 5 years of experience in the service area, experience in the IT area with a focus on the Apple system, in companies in Miami, USA, currently Regional IT Support at DISS with certification in IT Fundamentals from Comptia

BTS-PODCAS111T.png

Behind The Scenes

-

As is now the norm, this episode brought up some great memories. In this case, Mariel made me think of how funny I likely looked walking around my neighborhood with a garbage bag full of Star Wars toys. Those were great times! Also, we had the honor of having Vivian as our guest. Vivian is truly a superstar at DISS. She has been with our Dominican Republic office since almost day one. She has been an integral part of what we can accomplish as an organization when we follow our Strategic Initiatives and stay true to our Values.
Rubén Garcia Jr.
Rubén Garcia Jr.Chief Technology Officer
I remember that when I was a child they bought me many toys that I shared with my older brother, I had several sports toys and other very practical ones like a communication radio that I loved, I also had a skateboard, but I stopped using it immediately because I fell and hurt myself, a knee injury that still bears the mark. Receiving Vivian on the podcast was very interesting, listening to everything that she can offer together with her DISS Medical Solutions team is extremely interesting, I am sure that we will have her with us again so that she continues to contribute her valuable knowledge.
Mariel Montero
Mariel MonteroContent Creator
Hey, what a great way to cap off this year of production for Analytics For You. I am very grateful for all the exciting challenges, growth and development, speaking of thanks, showing our gratitude to Henry Colon, who is always willing to collaborate with all of us and to always look out for our clients. To all our dear audience, we wish you a 2023 full of joy, growth and goals that become successes. Happy New Years!!!
Emily Gónzalez
Emily GónzalezMarketing Director
Greetings, truly a pleasure to participate in the Podcast Analytics for you, as I mentioned I feel very comfortable in front of a microphone and this is my first experience recording a podcast and it was very pleasant. When I was a child I had a toy piano and I remember with great sweetness playing with it and with a microphone. Many thanks to the production team and Ruben for inviting me and happy epiphany guys!!!
Vivian Luciano
Vivian LucianoDISS Medical Solutions Manager For DOM and JAM
This was a very good episode, it was very interesting to learn about Vivian and her role in Medical solutions, on the other hand, the question in the episode brought back good memories of my childhood, my favorite gifts were always toy cars and blocks.
Manuel Tavarez
Manuel TavarezMultimedia Editor
As someone who majored in communications and has spent much of his life as a salesperson, listening to Henry talk in depth about why these strategies exist and how he looks at his customers was definitely an experience. The amount of details to think about before presenting an offer to anyone and just how he has these things are organized in the way he presented, reminds me that human psychology is, by far, the hardest hurdle to overcome. This being the last podcast of the year, yet a new experience for me, is a fun coincidence isn't it? Just goes to show, every year brings something new, and the expectations you have today can be completely different to tomorrow. So remember, this new year isn't about resolutions, not about meeting specific goals or expecting too much of yourself, this new year is about bettering yourself. Whether that be read a new book or just do some early spring cleaning, as long as you don't shut yourself off possibilities and keep your mind open, every day can be a better day. Happy New Year to all!
Jorge Ortiz
Jorge OrtizRegional It Support

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Notifications
June 29, 2022 by Ruben Garcia 0 Comments

Technology In Education

C

onsidering that our products and solutions are oriented towards the healthcare industry, you might be surprised with the title of this post and are likely asking yourself: “Self, what does technology in education have to do with healthcare?”

Well, as I sit here watching my daughter’s orientation seminars at The Ohio State University I’m shocked to see how far along we have come technology-wise with services for these students. 

For example, they have an App that provides them all the information they could want. From maps of the campus to locations of classes to nearby shopping and dining options to the hours of operations of places like the dozens of libraries and recreation centers to the schedule of all sporting and arts and entertainment event. All of this and more is at the palm of their hands.

This is definitely a long way from what I had available when I went to Case Western Reserve University and Florida Atlantic University in the 1990s. Back then, if the schools had a decent website it was a huge “win”. Today, these youngsters can even schedule their transportation and security escorts via the phone.

Seeing all this makes me wonder whether we in the “real world” are ready with similar technological advances in our workplaces for that moment when we hire some of these men and women when they graduate?

After four or more years of being exposed to such high end use of technology, will they be accepting of places that don’t use technology the same way they were using it in college? I, for one, don’t think they will.  I think they will favor employers that are already technologically advanced and are even looking to become more advanced on a yearly basis.

It is my hope that in providing some of the products and services that we offer via our Digital Solutions as well as our Siemens partnership that we will be one of those companies that not just attracts these best and brightest individuals, but also be in a position to impact positively the healthcare industry in the same vein.

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Innovation
June 27, 2019 by Ruben Garcia 0 Comments

Innovation At The Speed of Thought

L

ast week, Michael discussed some of our offerings with a customer and was able to coordinate a meeting for us to present to them not just what we have done already, but some further ideas of what we can do moving forward.

When we encounter opportunities like this one, we really take them seriously and we like to go above and beyond any possible expectations that the customer may have.

This lead to a team meeting (BTW, as it is, we try our darndest to meet every day anyway) to address this particular opportunity with this customer. One of the things we identified was the potential to look into how to better communicate the processes that a patient goes through in the Emergency Department (ED).

A typical patient goes through six steps while in the ED:
  • Arrival
  • Registry
  • Triage
  • MD Visit
  • Test and Treatments
  • Outcome

Most EDs can track the time a patient spends in each step, but what they can’t do is alert the appropriate people when acceptable times are being exceeded. For example, if the patient has been appropriately registered, but the Triage process hasn’t been started for 15 minutes, then it is likely that patient will start feeling like he/she is not receiving the service they expect. Of course, some patients require more immediate service than others, but 15 minutes is likely a limit of how long a patient is willing to wait before complaining.

As I mentioned, most EDs have access to this “clock”, but they don’t have access in a way that it can help them while situations are ongoing. That is to say, most EDs either have a dashboard or some sort of reporting system that shows them how the clock is running, but what they don’t have is a proactive notification system that alerts them when these thresholds are being reached.

We know we can create a more interesting dashboard as well as use our vaunted notifications system to help address this situation. And so we did. As you can see in the mockup screens below, we created a monitoring system that identifies yellow and red alerts as well as abandonment situations.

Of course, this system is updated real-time, but more importantly as soon as the yellow cautions are triggered, notifications will be issued and if we reach red alert status, more escalated notifications will be sent out.

This helps the ED staff better server their patients and prevents both complaints and abandonment.

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