February 15, 2023 by Ruben Garcia 0 Comments

Artificial Intelligence Is Here!

(Don’t) Be Afraid, (Don’t) Be Very Afraid


y now, we have all seen it, Artificial Intelligence has gone mainstream! In recent days, you couldn’t watch any news broadcast or listen to any podcast without hearing about the Artificial Intelligence service called ChatGPT. If this was your first exposure to Artificial Intelligence you probably thought that it was a sudden development that came to be, basically, overnight.


For some people, sudden developments such as this one can be downright scary, but you shouldn’t fear, because the reality is that behind the scenes very smart people have been working on this and other AI solutions for many decades now. It just so happens that in the year 2023 we finally have the computing power and technical knowledge to finally make AI useful in a myriad of ways.


For example, ChatGPT is an attractive everyday use of AI and it certainly captures the imagination, particularly if you want to use it as a tool that works with you to enhance your creativity. However, AI has some even more impressive applications. Take Radiology for instance, where we are seeing some huge developments for Mammography, Oncology, MSK, X-Ray, MRI and CT.


It is quite easy to imagine a very immediate future, when every single radiological study is not just seen by your favorite radiologist, but also given a second look by his favorite AI counterpart. The use of AI in that manner would not only provide peace of mind, but would also be more efficient. In fact, there are already studies that assume full AI implementations across all healthcare institutions and they project that AI could save up to $360 billion per year in the US alone.


Yes, the concept of AI can be scary for some people just like the jump from a horse and to motor vehicles was, but a future without AI would be just as bleak now as one without cars would’ve been back then.

January 10, 2023 by Ruben Garcia 0 Comments

The Power of Simplicity


aking things simple is hard, but it show expertise.

Think back to the VHS days and how everyone had a flashing 12:00 clock because nobody made it simple to put in the correct time. Thankfully, we have come a long way since those miserable days and now most every gadget syncs up their time via the InterWeb.

So now that many things (cars, phones, airplane seat gadgets) have evolved into simpler interfaces do you still feel that the software you are using is simple and direct?

If it isn’t you should ask for better from the manufacturer and/or the decision maker that picked the software. Your clicks should be limited, your speed to getting to the information you want should be blazing and you should not need to become a Power User just to use the basics of the software.

Ask for better and easier user interfaces. No, demand it! There is no better litmus test as to whether the creator really understand your needs than for them to make it very easy for you to address them.

June 29, 2022 by Ruben Garcia 0 Comments

Technology In Education


onsidering that our products and solutions are oriented towards the healthcare industry, you might be surprised with the title of this post and are likely asking yourself: “Self, what does technology in education have to do with healthcare?”

Well, as I sit here watching my daughter’s orientation seminars at The Ohio State University I’m shocked to see how far along we have come technology-wise with services for these students. 

For example, they have an App that provides them all the information they could want. From maps of the campus to locations of classes to nearby shopping and dining options to the hours of operations of places like the dozens of libraries and recreation centers to the schedule of all sporting and arts and entertainment event. All of this and more is at the palm of their hands.

This is definitely a long way from what I had available when I went to Case Western Reserve University and Florida Atlantic University in the 1990s. Back then, if the schools had a decent website it was a huge “win”. Today, these youngsters can even schedule their transportation and security escorts via the phone.

Seeing all this makes me wonder whether we in the “real world” are ready with similar technological advances in our workplaces for that moment when we hire some of these men and women when they graduate?

After four or more years of being exposed to such high end use of technology, will they be accepting of places that don’t use technology the same way they were using it in college? I, for one, don’t think they will.  I think they will favor employers that are already technologically advanced and are even looking to become more advanced on a yearly basis.

It is my hope that in providing some of the products and services that we offer via our Digital Solutions as well as our Siemens partnership that we will be one of those companies that not just attracts these best and brightest individuals, but also be in a position to impact positively the healthcare industry in the same vein.

June 27, 2022 by Ruben Garcia 0 Comments

DISS Analytics Notifications

The Power of Immediacy


echnology has come a very long way in the past decade plus. For example, I still remember 25+ years ago when booking a flight meant going to a travel agency or directly to the ticketing agent at the airport to get a printed and yes sometimes even a manually written ticket. Remember how does manual tickets would make your hands turn purple because of the copy layer they had? Good times!

Nowadays, everything is on your phone!

Rehabilitation is a phase of recovery occurring after any major life-changing medical or surgical event. Our bodies are designed to regenerate and repair, though optimizing this process takes skilled guidance. PM&R physicians (also known as physiatrists) are trained to use physical modalities (stretching, strengthening, heat, cold, etc.) to mechanically enhance healing. They prescribe medications to manage pain, spasticity, nerve injury, and cognitive impairments, while also leveraging the power of physical therapy to increase cardiopulmonary fitness, muscle strength and flexibility.

I can’t live without these notifications. They make my life easier and the immediacy of them allow me to act quickly and decisively with the information they provide me. I honestly can’t imagine traveling without them.

Maybe you’re not a frequent traveler like I am, but I’m sure you can think of dozens of instances where a received notification saved you time or hassles or made you aware of some breaking news that was really important to you. And what made these notifications valuable wasn’t just what they told you, but the immediacy with which they said it.

Real-time information is valuable!

Just like travel, the healthcare field is seeing a seismic shift towards immediacy.

For example, there are dozens if not hundreds of ways to look at data in a graphical way, but what good is it to have a dozen bar graphs, pie charts or even counters if your normal day to day responsibilities don’t allow you the time to look at all the “pretty pictures” in your dashboard?

Let’s face it, particularly in the healthcare field, there are very few people that can take even just a few minutes during their busy day to look at some fancy dashboard. No matter how great and applicable the information contained in it is, there is just, normally, no time to pause your actions  to go look at the data.

What ends up happening is that you most likely will look at the data once the day is “over” or later in the week or when you are asked to create reports for your weekly or monthly meetings.

Relying on a dashboard and nothing else, could mean that you will miss out on real-time situations that will be occurring while you look at the dashboard instead of carrying out your responsibilities.

Well, as with other Apps, we are seeing that technology can make your life much easier by providing you with immediate notifications on your iPhone or iPad so that you can react without ever having to look at a dashboard.

For example, can you imagine being informed of a user that has just checked into the ER with Head Trauma? Or how about being informed when an order has been placed for a Nuclear Medicine study thus allowing you to pre-order your radioisotope and save on rush charges? Or getting a notification that a last-minute MRI was ordered right before the end of your shift, thus allowing you to better manage that patient that really needs your service?

These are not just imaginary situations, these are notifications that we are already sending to dozens of devices in our customer sites. Just like I can’t travel without my notifications, neither can our customers live without theirs.

June 27, 2019 by Ruben Garcia 0 Comments

Innovation At The Speed of Thought


ast week, Michael discussed some of our offerings with a customer and was able to coordinate a meeting for us to present to them not just what we have done already, but some further ideas of what we can do moving forward.

When we encounter opportunities like this one, we really take them seriously and we like to go above and beyond any possible expectations that the customer may have.

This lead to a team meeting (BTW, as it is, we try our darndest to meet every day anyway) to address this particular opportunity with this customer. One of the things we identified was the potential to look into how to better communicate the processes that a patient goes through in the Emergency Department (ED).

A typical patient goes through six steps while in the ED:

Most EDs can track the time a patient spends in each step, but what they can’t do is alert the appropriate people when acceptable times are being exceeded. For example, if the patient has been appropriately registered, but the Triage process hasn’t been started for 15 minutes, then it is likely that patient will start feeling like he/she is not receiving the service they expect. Of course, some patients require more immediate service than others, but 15 minutes is likely a limit of how long a patient is willing to wait before complaining.

As I mentioned, most EDs have access to this “clock”, but they don’t have access in a way that it can help them while situations are ongoing. That is to say, most EDs either have a dashboard or some sort of reporting system that shows them how the clock is running, but what they don’t have is a proactive notification system that alerts them when these thresholds are being reached.

We know we can create a more interesting dashboard as well as use our vaunted notifications system to help address this situation. And so we did. As you can see in the mockup screens below, we created a monitoring system that identifies yellow and red alerts as well as abandonment situations.

Of course, this system is updated real-time, but more importantly as soon as the yellow cautions are triggered, notifications will be issued and if we reach red alert status, more escalated notifications will be sent out.

This helps the ED staff better server their patients and prevents both complaints and abandonment.