Episode 7
Digital Solutions Customer Service
Episode Timeline
1:50 Coffe or Tea
4:20 Supervisor At Digital Solutions
12:45 Memorable Feedback
Certified Engineers In All Our Territories And Highly Trained Customer Service Representatives Available 24/7
CUSTOMER SERVICE PROCESS
Communication
Planning
Action
DIGITAL SOLUTIONS SUPERVISOR
Professional with more than 10 years of experience in customer service, she has been part of the DISS team in the customer service area for 3 years.
Today we talked about a subject near and dear to my heart: Diet Coke! 😂
Others like their morning coffee, I like my morning (and all-day) Diet Coke (or Coke Zero). If I don’t have it, I get all messed up. I know it is a nasty habit to have as there is no nutritional value and even negative health implications, but I still enjoy having my 2 or 3 cans of Diet Coke per day.
Also, it was a pleasure to have Michelle with us. Michelle is really driven by wanting to make sure that our customers are very very happy. I’ve seen her do some amazing things to try to exceed the expectations of our customers. This not only makes them happy, but it also makes me happy.
Had a lot of fun with this episode, hope it comes across that way to you the audience.
Greetings,
In this episode, we are a very special guest, our Digital Solutions Supervisor, fabulous Michelle.
She plays a key role in our operations, as she is the leader of a department full of professionals.
The Digital Solutions department runs as smoothly as it does because she lives our DISS values in everything she does, as a result Digital Solutions performance at the highest levels of proficiency.
With time we hope to introduce you to the rest of our wonderful family.
Good bye.
Hi guys
I was very delighted to receive Michelle in this episode, without a doubt, everything she does is an essential part so that the objectives of Digital Solutions are achieved to a great extent.
I'm not a big fan of coffee, I drink it in the afternoon as a ritual to combat sleep, but without a doubt I will always prefer ginger tea over coffee.
I hope you enjoy this episode as much as we did making it.
I think our preference for Diet Coke is one of the reasons why Rubén hired me to work at DISS hehehe. Like Ruben, I really enjoy a cold Diet Coke in the morning, but I'm trying to eat healthier and I've noticed positive changes in me since I wake up and drink a glass of water at room temperature. On this occasion we were fortunate to have the special participation of Michel Bombalier, our Digital Solutions supervisor. Michel has an effervescent and dynamic personality, she is a kind and meticulous person in her work. She maintains a personalized relationship with each of our clients and has a high level of organization. Undoubtedly the most exciting thing about this episode is hearing about the success we are having with our clients in relation to service, the most important thing for DISS is to cultivate extraordinary relationships with our clients and our suppliers and it is given to our values the integrity, the sense of urgency, communication and execution that we maintain day by day achieving this goal I am very proud to be part of this team Go Team!
Working with Vasti was a blast and we saw her very comfortable at the time of recording, with excellent knowledge of managing Digital Solutions projects.
Every day of production I can see how each member of the team, not only the cast, but all of us behind the microphones, are more assimilated into the process and complement each other in our strengths.
Go Team!!!
Episode 7 seemed curious to me since the question about what we drink in the morning had never been asked and in reality I am not used to drinking coffee or tea in the mornings but when I have not slept well I usually drink coffee.
